This is a response from the Premier’s Team last Friday to questions about TAAS. We’re not sure if they realise that many electorate officers call TAAS for help.
Hi Susie – As someone who has worked in an electorate office, I can assure you that staff and MPs are capable of accessing, reading and explaining the legislation to tenants.
This is what electorate officers do, on a daily basis, covering the whole spectrum of issues.
They are also happy to provide free photocopies to assist tenants and constituents. In fact, many offices are happy to print out hundreds of community newsletters for free.
As we all know, the RTA’s website has directories filled with detailed fact sheets and forms and explanations that can help an electorate officer explain to a constituent their rights. The electorate office staff would be happy to print out these fact sheets. (In fact the one I worked in had a number of factsheets printed out ready to go). Of course, the RTA does provide free concilliation services. The RTA’s Dispute Resolution Service can be conducted through separate telephone calls, a teleconference or by face to face conference.
It’s worth noting that the RTA successfully resolves 70% of all disputes through concilliation. Of course, unresolved matters can then be held by the Queensland Civil and Administrative Tribunal. QCAT is designed to allow Queenslanders to represent themselves – in fact, all parties involved in a matter before QCAT must represent themselves. As you acknowledge, tenants have to represent themselves at QCAT – so do landlords. Continue reading