Gov’t moves on 3 strikes policy for social housing tenants

Tenants'voiceThis article in last Friday’s Brisbane Times reported on a new ‘three strikes’ policy for social housing tenants.  Whilst there is limited detail about the policy at this stage, there are several concerns with this announcement.

Friday’s statement by Housing Minister Tim Mander follows on from previous Housing Minister, Dr Bruce Flegg, who announced the policy intent  at the opening of the National Housing Conference in Brisbane last November. We assume that Minister Mander’s policy will broadly follow the parameters set out in Dr Flegg’s speech. Here’s a quote from that speech:

“The overwhelming majority of public housing tenants do the right thing, however there is a minority whose anti-social behaviour can affect the lives of those around them,” Dr Flegg said.

“I am proposing to crack down on these unruly tenants by asking them to leave if they receive three strikes within 12 months for disruptive behaviour like noisy parties, vandalism or destroying property.

“If tenants have engaged in assault, acts of violence or drug manufacturing, the department would immediately initiate legal action to evict them.

Such statements might sound reasonable to many people and have populist appeal but, when looked at in depth, do they achieve the government’s desired outcome?

This article discusses the following questions: are there unintended consequences for vulnerable households, will these changes undermine due process in dealing with allegations of ‘unruly conduct’; does the government already have the power to do what these changes propose to do; and, is it fair to develop such a policy where there is no tenant advocate to engage with the government about the proposals. Continue reading

Did you see our cinema ad?

The following cinema advertisement was produced by Save Tenant Services last year, before the Commonwealth stepped in with emergency funding.  Some of our supporters will have seen it before but many will not.  We thought we’d replay it.  Remember,the emergency funding for the TUQ and 22 local tenant advice services runs out at the end of June.  If you have time, please help our campaign to secure on-going monies, here’s some suggestions how.

Commonwealth makes homelessness funding offer to states

As per today’s media release (see below) from the Federal Minister for Housing, Mark Butler, the Commonwealth have now made their offers to the states regarding a new homelessness partnership agreement. This agreement provides for joint funding from both levels of government for services working to prevent and those working with the homeless.

The current agreement runs out on June 30.  In Queensland, like other states and territories, we are awaiting the state government’s response to the offer to provide clarity for these services as well as for the workers whose jobs rest on the agreement’s outcome.  The govenment’s response may also provide clarity for the future of tenant advice services.   We wait nervously.

Housing Ministers  meet again on March 28. Continue reading

Consumer justice for tenants? Happy World Consumer Day

Scales of justiceToday is World Consumer Rights Day and the theme this year is Consumer Justice:   Click here for more information about it.

Got us thinking about tenants as consumers. Even though having a home is a fundamental human right, since the evolution of modern tenancy laws in the 1970s, tenants have been framed as consumers.  The private rental market consists of tenants as consumers and landlords & real estate as the industry.

As consumers, tenants get a rough ride. When you consider who pays for tenancy dispute resolution, it is clear tenants are getting a raw deal. Tenants’ bond money is used in Queensland to fund the entire operations of the Residential Tenancies Authority (RTA). Continue reading

….and where will this tenant go?

This tenant was interviewed just before the Commonwealth announced emergency funding to keep the 23 local Tenant Advice and Advocacy Service (TAAS) services, including the Tenants Union of Queensland going until June.

Where will she go after that if they are not re-funded? The Qld gov’t must reinstatement funding. It’s only fair that some bond interest is used for tenant services. Follow this link to find out how you can help.

Call to action – message from a supporter

Tenants'rightsWe call on all concerned community members including Queensland’s 1.5 million tenants to act on the issue of funding for the Tenant Advice and Advocacy Service (TAASQ) Program.  Please contact your local MP to insist that funding certainty is restored to these independent and important services and tenants’re-gain benefit from their bond interest through re-instating TAASQ.  This is a Call to Action – we don’t just need you to take an interest but we need you to act as quickly as possible please!

  1. Contact your local MP and complain
  2. Send a letter – templates are available here
  3. Ring a radio station
  4. Write on a blog
  5. Write to a letter to an editor

In mid 2012, the new Queensland government was talking about the need for effective and efficient community services; front line services that did not burden the taxpayer. On July 24, then Minister for Housing and Public Works, Dr Bruce Flegg, announced that the long standing TAASQ Program would be discontinued.

Media reporting on public service cuts seemed to divert attention from some pertinent facts regarding this decision; one that has widespread significance for the one third, or 500,000, of Queensland households who rent their homes.

The TAASQ Program funds 23 services spread throughout the state where tenants can receive assistance (either face to face or on the phone, depending on their needs) to understand rights and obligations and to help preventing and dealing with disputes.  Many interventions by TAASs resolve situations where tenants would otherwise end up homeless, but they also help tenants to get their bond money back and defend unreasonable (often monetary) claims against them.  Continue reading

Who will help this client if tenant advice is not funded after June?

Deaf Society of NSW

Deaf Society of NSW

A real casework story forwarded to us from a Brisbane based service this week. We wonder who will help these sort of renters after June if the TAAS program is not refunded?  Please Premier Newman, renters need these services.  Just a small portion of the interest on tenants’ bonds funds a whole network of local services.

“We had a call from a renter using TTY – the relay services for people who are  hearing impaired.  Through the TTY call, we realised the first thing we had to establish was whether the client was covered under the Residential Tenancies and Rooming Accommodation Act 2008 or if they were a lodger.  After talking for some time on the phone the caller asked if they could see an advisor face to face.  The client reported they had sought help from the RTA, who were unable to assist, as well as from another service that turned them down because they could not afford an Auslan interpreter.

We really needed to see the caller’s documents in order to make sure our advice was completely accurate.  Whilst the cost of interpreters is quite prohibitive, we did not want the client to be disadvantaged nor for them to get the run around, so we organised a date and time.  Continue reading

On FB? Call on pollies to reinstate our funding before June 30

Tenancy advicesDid you know that the Premier,Treasurer and the Housing Minister all have Facebook pages? If you have time, please ask them about refunding our services or about what tenants will do if they do not have access to free, independent and high quality advice and support.

http://www.facebook.com/TimManderMpEverton http://www.facebook.com/TimNichollsMP http://www.facebook.com/campbell.newman

The next few weeks will be critical for our services and the re-funding campaign. There’s a little bit about us here if you would like to read up.

Homelessness Partnership agreement progresses

Federal Housing Minister Mark Butler issued the following information this afternoon.  Whilst it looks like discussions with the States and Territories has progressed, indeed they’ve now received a draft agreement from the Commonwealth, we have no word whether the commitment by Minister Butler’s predecessor has been fulfilled.  The Housing Minister O’Connor sought to have governments (including the Queensland Government) fund tenancy advice services as part as a requirement of this agreement.  We are currently seeking an update on the situation.

COMMUNIQUE
The Australian Government is committed to the provision of quality services to people who are homeless or at risk of homelessness.

A National Partnership Agreement on Homelessness for 2013-14 is currently under discussion between the federal, state and territory governments. The Australian Government is committed to the continuation of current service levels and would like to reaffirm to the services sector, all stakeholders and clients that the Commonwealth’s level of investment, as well as our commitment to quality and transparency, will continue.

To this end, the Australian Government will provide up to $159 million over the next year towards a transitional agreement to be matched by the states and territories to tackle homelessness. As well as funding for services, this investment includes a competitive Development Fund that will support capital projects to help people move out of homelessness into safe and sustainable housing. States and territories will be invited to bid for a portion of the Development Fund as part of a competitive process, and will be required to match capital funding provided by the Australian Government.

A draft agreement is now with state and territories for consideration, and I look forward to hearing back from them on their funding commitment, which will importantly provide funding surety to service providers in each jurisdiction Continue reading

Homelessness services share concerns with TAAS

The Age Photo: Tanya Lake

The Age Photo: Tanya Lake

An article in the Age on February 25 (click here to read) covers the concerns  of services working with the homeless which are relying on the signing of a new  Homelessness Partnership Agreement (NPA) to secure their funding eyond June 30.                                                                               Their concerns mirrors those of the  Queensland Tenant Advice and Advocacy Services (TAAS), all of which are seeking a commitment from the Newman government to reinstate funding beyond June 30 when current funds run out.  TAAS services received one-off emergency funding from the Commonwealth government after the state government discontinued the Tenant Advice and Advocacy Program (funded from tenant bond interest) on October 31.

When announcing emergency funding, the Commonwealth also announced its intention to require funding for tenant advice services within the up-coming NPA.  Along with clients and workers in the homelessness services, Queensland tenants and advice workers will be hoping this comes to fruition in the very near future.

Privatisation of public housing?

Together Union’s state secretary, Alex Scott, thinks the Newman government may be looking to privatise a range of services including public housing.  We already know that both the state and federal governments intent to transfer some stock from the public to community housing sector, in terms of management and possibly.  Is this what is being alluded to?

Read the article from the Courier Mail here.

Be fair – at least 15% by June!

Did you know that the Residential Tenancies Authority (RTA), which is an   impartial  government authority providing information and other services to lessors, agents and tenants is fully funded from the interest generated on tenants’ bonds?

Less than 15% of tenant bond interest was previously provided to independent specialised tenant advice services and now we want that back. We call on the state government to provide AT LEAST 15% of the interest generated on tenants bonds annually for tenant advice services.

Tenants are effectively paying for services provided to industry – we are unaware of any other industry where that happens – and have now lost the only services specifically targeted to them. 

Come on state government, play fair and keep a level playing field in the residential tenancy sector by restoring funding to tenant advice services now. Without that, services will cease operating by June this year.

If you are concerned about this situation, please write to your local state member of parliament, the Housing Minister, Treasurer and or the Premier. Here’s some information about how you can help   https://savetenantservices.net.au/how-can-i-help/what-you-can-do-to-help-in-2013/

‘SAVE OUR SERVICES’ – Whitsunday


(From the Whitsunday Times 14-2-13)     WHITSUNDAY workers from the Social and Community Services Sector (SACS) will be hitting the streets on Saturday morning to alert the community to the impacts of State Government funding cuts.  

A community awareness event titled ‘Save our SACS’ has been planned for this Saturday at the Airlie Beach foreshore from 10.30am.

Service organisations represented at Saturday’s event will include the Whitsunday Neighbourhood Centre, Whitsunday Crisis and Counselling Service, Tenancy and Housing Information Service (TAAS), Whitsunday Housing Company, Ideal Placements, Proserpine Youth Space and the Whitsunday PCYC.  (Read the full article here).