We just heard from one of the tenant advice services – they took a call from the tenancy tribunal (QCAT) yesterday which asked if they could patch a call through from a tenant who needed advice. Whilst QCAT usually just refer on, because the tenant was so worried about their situation and QCAT couldn’t advise them, they called the tenant advisory service.
The tenant had just become a single parent and needed help to keep the roof over their heads and reduce the risk the household may owe a debt in the future. The tenant needed to know what their responsibilities are and how best they can meet them. For the sake of anonymity, we’ll leave the story at that.
Neither QCAT nor the Residential Tenancies Authority could help. If tenant advice services close on June 30, QCAT won’t have anywhere to patch calls like that through to.