Another reason why tenants need specialist services!
25 March 2013
♦♦♦♦ ♦♦♦♦♦♦♦♦ Road
♦♦♦♦♦ALE Q 4♦♦♦
RE: TAAS SERVICE PROSERPINE
We write in recognition of the awesome service that we received from Proserpine TAAS and particularly staff Rebecca and Julie during a tenancy matter which stretched on for approximately 7 months through the Proserpine Magistrates Court.
We found ourselves renting a house at ♦♦♦♦ ♦♦♦♦♦♦♦♦ ♦♦♦♦♦ale, with an underground cellar which the owner neglected to mention floods with approximately 14000 litres of whenever it rains. By the time we realized what was going on the water had been sitting in the cellar for approx 5 weeks and as the house was completely made of wood the wood acted as a wick and the entire house soaked up this water and was damp and then moldy (sic). This mould then attacked our furniture and personal belongings leaving us with a loss of approximately $81,000 as assessed by our contents insurance provider. The house also had several roof leaks one which was particularly damaging as it leaked into the main bedroom wardrobe.
The owners were ordered to rectify the issues but failed to do so before we left. After asking the magistrate to terminate the lease, we vacated the property on 30th December 2012, the owners immediately re-rented the property.
The courts awarded us a rent reduction for the duration of the tenancy, reimbursed us for costs eg. pumping the cellar and ensured that we received our bond back at the end of the tenancy, without court intervention none of this would have occurred.
TAAS staff supported us with information and their expertise in this matter as well as attending all court appearances with us and guiding us through all the policies and procedures. We are sure that we would not have had as successful an outcome without their assistance.
This is an EXTREMEMLY important service for all Queenslander’s, we consider ourselves young, educated, technologically savvy and intelligent however we would have struggled to bring this matter to a satisfactory conclusion if it was not for the assistance of TAAS Proserpine. We wonder how others without these attributes would stand a chance if not for this service being available.
We implore you to ensure that this service remains active in our communities.
Again we cannot thank Rebecca and Julia of TAAS Proserpine enough for the support given to us in what was a very stressful time for our family.